Front Office Manager

Melrosehoteldc; Evansville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Melrosehoteldc is seeking a full-time Front Office Supervisor to ensure outstanding guest service at our property. You will lead front desk staffing, supervise guest services staff, and drive smooth check-in/check-out processes, while maintaining positive guest relations.

The role requires strong customer service, excellent communication, and the ability to resolve complaints with creative problem solving. Experience with MICROS is a plus, and flexibility to work varying shifts is expected.

Qualifications

• High work ethic, self-initiative, independent judgment.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Skills

Guest relations

Staffing & scheduling

Customer service

MICROS system

Tools

MICROS system

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.


• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment


• May be required to work varying schedules to reflect the business needs of the property


• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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