Front Office Manager

Mr C. Hotels; Evansville (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Mr C. Hotels in Evansville, IN is seeking an experienced Front Office Lead to oversee guest check-ins, check-outs, and daily front desk operations. You will greet guests, anticipate needs, and ensure a smooth, welcoming experience.

The role includes staffing the front desk, interviewing and training associates, and expertly using the MICROS system for transactions. You will resolve guest concerns with a hands-on, service-oriented approach, while supporting a friendly team.

Qualifications

• Prior front desk leadership or supervisory experience.
• Strong guest relations and problem-solving skills.
• Proficiency with front desk software and daily transactions.

Responsibilities

• Anticipate guest needs and greet guests, checking them in and out professionally.
• Maintain positive guest relations and resolve issues promptly.
• Oversee front desk staffing, interviewing and scheduling.
• Operate MICROS system for daily front office transactions.

Skills

Guest relations

Staffing & scheduling

Conflict resolution

MICROS system

Team leadership

Customer service

Tools

MICROS system

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.


• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment


• May be required to work varying schedules to reflect the business needs of the property


• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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