Front Office Manager

Bardessono; Evansville (IN); Sur place; USD 43 000 - 65 000; Plein temps

Résumé du poste

Bardessono in Evansville, IN is seeking a Front Office Manager to oversee daily guest services and front desk operations. You will greet guests, check them in and out, and ensure a warm, efficient experience.

The role includes staffing, training, and supervising front desk agents, as well as resolving guest issues with creative problem solving. Experience in hospitality, strong team leadership, and proficiency with MICROS are required.

Qualifications

• Must have hospitality/front desk experience and strong guest service skills.
• Ability to lead a team and manage staffing levels.
• Excellent communication and problem-solving abilities.

Responsabilités

• Greet guests and communicate cordially; check-in/out promptly and professionally.
• Ensure proper staffing levels of front office personnel through interviewing, hiring, supervising and scheduling.
• Resolve guest complaints with thorough investigation and creative problem solving.

Connaissances

Guest relations

Team leadership

Scheduling

Problem solving

Outils

MICROS System

Description du poste

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.


• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment


• May be required to work varying schedules to reflect the business needs of the property


• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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