Front Office Manager

Hotel Yountville; Evansville (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Hotel Yountville in Evansville, IN, is seeking a full-time front desk professional to lead guest services and ensure seamless check-in/out experiences.

The role focuses on maintaining high guest satisfaction, coordinating front office staffing, and leveraging MICROS for daily transactions. Strong teamwork, problem solving, and a proactive service mindset are essential.

Qualifications

• High work ethic, self-initiative, independent judgment.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Skills

Guest service

Teamwork

Problem solving

Communication

Tools

MICROS system

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.


• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment


• May be required to work varying schedules to reflect the business needs of the property


• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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