Assistant Front Office Manager

Remington Hospitality; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent hotel management company seeks a Front Office Manager in Los Angeles to ensure exceptional guest relations and efficient office operations. Responsibilities include supervising front office staff, resolving guest complaints, and managing front desk activities. Candidates should possess strong communication skills and the ability to manage various duties effectively in a fast-paced environment.

Responsibilities

• Anticipate guest needs and acknowledge all guests.
• Ensure proper staffing levels of front office associates.
• Resolve guest complaints ensuring satisfaction.

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.