Front Office Manager

Remington Hospitality; Evansville (IN); On-site; USD 28,000 - 32,000; Full time

Job summary

Remington Hospitality in Evansville, IN seeks a full-time Front Office professional to greet guests, check them in/out, and maintain exceptional guest relations. You will help staff the front desk team, interview and supervise personnel, and ensure smooth daily operations.

Proficiency with MICROS is essential to handle front-office transactions and reports. The role requires a proactive, team-oriented individual who can handle varying schedules and contribute to a welcoming guest experience at

Qualifications

• High work ethic, self-initiative, independent judgment.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests; promptly and professionally check them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Skills

Work ethic

Self-initiative

Independent judgment

Flexible schedule

Attention to detail

Team player

Tools

MICROS System

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.


• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment


• May be required to work varying schedules to reflect the business needs of the property


• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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