Front Office Manager-53900

Auro Hotels Management; Orlando (FL); Vor Ort; USD 45.000 - 75.000; Vollzeit

Zusammenfassung

Auro Hotels Management is seeking a Front Office Manager to ensure exceptional guest service through organized front desk operations and strong team leadership. The role includes scheduling, payroll oversight, and daily collaboration with Housekeeping, Engineering, and Banquets to optimize service quality.

The manager will participate in Yield Management meetings and lead by example to maintain safety and high performance across the front office team.

Qualifikationen

• High school diploma or GED required.
• English proficiency in reading, writing and speaking.

Aufgaben

• Oversee front desk operations to ensure organized and efficient service.
• Prepare work schedules aligned with forecasted occupancy.
• Supervise front desk, bell, and van driver staff on day-to-day activities.
• Lead staff motivation to maximize productivity and satisfaction.
• Ensure guest expectations are met or exceeded through teamwork and service.
• Coordinate staffing and payroll within budgetary standards.
• Assist with payroll and schedule adherence; participate in Manager on Duty rotations.
• Collaborate with Housekeeping, Engineering, Banquets and other departments.
• Participate in Yield Management meetings.
• Ensure safety rules are followed and advise corrective actions as needed.
• Contribute to internal communications including quarterly newsletters.

Kenntnisse

Leadership

Staff supervision

Customer service

Teamwork

Scheduling

Payroll management

Safety compliance

Guest relations

Ausbildung

High school diploma or GED

Jobbeschreibung

The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service.

Essential Job Functions

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
• Prepares work schedules in accordance with forecasted occupancy
• Supervises day to day activities of front desk, bell, and van drivers staff
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
• Meets and exceeds customer expectations by ensuring department provides outstanding customer
  service and teamwork
• Coordinates staffing and payroll to conform with productivity and budgetary standards
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
• Participates in daily Yield Management Meetings
• Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all
  aspects of the hotel in order to assist wherever required

Experience/Education

High school diploma or general education degree, or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English.

AuroHotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to a background and substance abuse screening prior to any offers of employment.

Location(s)

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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