Front Office Manager

Murrieta Hot Springs Resort; Evansville (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

Murrieta Hot Springs Resort in Evansville, IN seeks a full-time Front Office Supervisor to lead front desk operations, greet guests, and coordinate check-in/out procedures with a courteous, professional approach.

You will oversee staffing, interview and train front desk agents and PBX operators, resolve guest complaints, and ensure MICROS transactions run smoothly to maintain exceptional guest experiences. Team coordination and flexibility in scheduling are essential to success.

Qualifications

• Experience in front desk operations and guest services.
• Ability to manage staffing and scheduling.
• Proficient with MICROS system and front desk technology.
• Strong problem solving and guest-satisfaction focus.
• Flexibility to work varying schedules as needed.

Responsibilities

• Greet and communicate cordially with guests, check them in and out promptly and professionally.
• Maintain positive guest relations and anticipate guest needs at all times.
• Ensure proper staffing levels of front office associates and supervise team members.
• Resolve guest complaints and manage resolution to ensure satisfaction.
• Operate MICROS system and manage daily transactions accurately.

Skills

Guest relations

Front desk supervision

Staff interviewing

Team collaboration

Customer service

Tools

MICROS system

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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