Front Office Manager

One Ocean Resort & Spa; Evansville (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

One Ocean Resort & Spa in Evansville, IN is seeking a Front Desk Supervisor to lead guest services, oversee check-in/check-out, and ensure memorable experiences for every guest.

You will coordinate staffing across shifts, train front desk staff, handle guest issues with poise, and operate the MICROS system daily and for less common tasks, maintaining impeccable service standards. This role calls for a proactive team player in a fast-paced environment.

Qualifications

• High work ethic
• Self-initiative
• Independent judgment
• Flexibility to work varying schedules
• Attention to detail under interruptions
• Team-oriented mindset

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations; greet and check guests in and out professionally.
• Ensure proper staffing levels for front desk and related roles, including scheduling and training of staff.
• Resolve guest complaints, investigate issues and provide creative solutions to ensure satisfaction.
• Operate the MICROS front office system, handling daily transactions and less frequent tasks.

Skills

Work ethic

Initiative

Judgment

Flexibility

Attention to detail

Team player

MICROS system

Tools

MICROS POS

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.


• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment


• May be required to work varying schedules to reflect the business needs of the property


• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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