Front Office Manager

Pier House; Evansville (IN); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Pier House in Evansville, IN is seeking a Full-time Front Office position focused on guest services and team leadership. You will greet guests, manage check-in/check-out, and ensure staffing levels for front desk operations to deliver exceptional experiences.

Responsibilities include hiring and scheduling front desk staff, resolving guest issues, and operating the MICROS system for daily transactions. A strong team orientation and reliability are essential.

Qualificações

• High work ethic and self-initiative.
• Ability to adapt to varying schedules.
• Strong focus and attention to tasks amid interruptions.
• Team player who delivers guest experiences.

Responsabilidades

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Conhecimentos

High work ethic

Team player

Scheduling

Attention to detail

Ferramentas

MICROS system

Descrição da oferta de emprego

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.


• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment


• May be required to work varying schedules to reflect the business needs of the property


• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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