Front Office Associate: Scheduling, Admin & Patient Care

Miracle-Ear, Inc.; Bakersfield (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health & Financial

Paid Time Off

Well-being benefits

Career development

Job summary

Miracle-Ear is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance through effective scheduling. You will be a key pillar of our clinic team, aiding patients in rediscovering the emotions of sound.

The role requires 2+ years in administration and customer support, with strong Microsoft Office skills and the ability to handle inbound/outbound calls. Competitive hourly pay and benefits are offered.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Skills

Appointment management

Communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Miracle-Ear is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance through effective scheduling. You will be a key pillar of our clinic team, aiding patients in rediscovering the emotions of sound.

The role requires 2+ years in administration and customer support, with strong Microsoft Office skills and the ability to handle inbound/outbound calls. Competitive hourly pay and benefits are offered.