Front Office & Patient Care Coordinator

Miracle-Ear, Inc.; Uniontown (Fayette County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health and Financial benefits

401(k) with company match

Health Savings Account

Life insurance

Paid PTO

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub

Employee Assistance Program

Job summary

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through schedule management. You will be a key member of the clinic team, helping customers reconnect with the world of sound.

The role emphasizes high school education, 2+ years in admin and customer support, and proficiency with Microsoft Office. This on-site position offers comprehensive benefits and a path for career development.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• Experience with appointment setting and customer database management.
• Comfortable handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Coordinate, screen, and confirm appointments in-person and over the phone.
• Drive customer appointments to support store performance with outbound calls.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Maintain customer data accuracy and privacy per healthcare regulations, provide after-care support.

Skills

Administrative experience

Customer service

Appointment management

Communication

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through schedule management. You will be a key member of the clinic team, helping customers reconnect with the world of sound.

The role emphasizes high school education, 2+ years in admin and customer support, and proficiency with Microsoft Office. This on-site position offers comprehensive benefits and a path for career development.