Front Desk & Patient Experience Associate

Amplifon; The Villages (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k) with company match

Health Savings Account

Life Insurance

PTO & Holidays

Volunteer time off

Parental leave

Wellness Hub

EAP

Ampli-Academy training

Job summary

Miracle-Ear is seeking a Front Office Associate to manage the customer intake, support clinical operations, and drive store performance with effective scheduling. This on-site role reports to the Area Manager and helps people rediscover the emotions of sound.

Compensation is $18.00 per hour with a Monday-Friday schedule, 8:30am-5:00pm. Benefits include health and financial coverage, PTO, holidays, and development opportunities through Ampli-Academy.

Qualifications

• Education: High school diploma or equivalent.
• 2+ years administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.

Responsibilities

• Customer Journey Management: set appointment expectations, deliver quality experiences, and confirm appointments.
• Store Administration & Operations: monitor inventory, assist with billing/invoicing, handle inquiries and walk-ins, ensure data privacy.
• Retail Sales & Marketing Support: assist in marketing efforts, promotions, and sale of hearing aid accessories.

Skills

Appointment management

Customer support

Communication

Microsoft Office

Windows

Education

High school diploma

Job description

Miracle-Ear is seeking a Front Office Associate to manage the customer intake, support clinical operations, and drive store performance with effective scheduling. This on-site role reports to the Area Manager and helps people rediscover the emotions of sound.

Compensation is $18.00 per hour with a Monday-Friday schedule, 8:30am-5:00pm. Benefits include health and financial coverage, PTO, holidays, and development opportunities through Ampli-Academy.