Front Office & Patient Experience Specialist

Amplifon; Augusta (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Life insurance

Family hearing aid benefits

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub

Employee Assistance Program

Ampli-Academy training

Job summary

Miracle-Ear is hiring a Front Office Associate to manage the customer intake process and support clinical operations in our stores. You will drive store performance through effective scheduling, handle inquiries, and ensure data privacy compliance while assisting with billing and after-care services.

The role requires 2+ years of administrative and customer support experience, plus proficiency with Microsoft Office and Windows.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Skills

Appointment setting

Customer service

Microsoft Office

Windows proficiency

Education

High school diploma

Job description

Miracle-Ear is hiring a Front Office Associate to manage the customer intake process and support clinical operations in our stores. You will drive store performance through effective scheduling, handle inquiries, and ensure data privacy compliance while assisting with billing and after-care services.

The role requires 2+ years of administrative and customer support experience, plus proficiency with Microsoft Office and Windows.