Front Office Associate – Hearing Care & Scheduling

Miracle-Ear, Inc.; Columbia Township (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Health Savings Account

Life insurance

Hearing aid benefits

PTO

Paid holidays

Volunteer time off

Parental leave

Wellness Hub

Employee Assistance Program (EAP)

Ampli-Academy training

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to join a patient-focused team. You will manage the customer intake process, support clinical operations, and help drive store performance through effective scheduling and administrative duties.

This role offers a daytime schedule, competitive hourly pay, and comprehensive benefits. Ideal candidates have a high school diploma, solid administrative and customer service experience, and proficiency with Microsoft Office to handle data, billing,

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of appointment management experience.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.

Skills

Appointment management

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate to join a patient-focused team. You will manage the customer intake process, support clinical operations, and help drive store performance through effective scheduling and administrative duties.

This role offers a daytime schedule, competitive hourly pay, and comprehensive benefits. Ideal candidates have a high school diploma, solid administrative and customer service experience, and proficiency with Microsoft Office to handle data, billing,