Healthcare Front Desk & Scheduling Specialist

Amplifon; Camden (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

PTO & Holidays

Well-being: EAP & Wellness Hub

Ampli-Academy training

Job summary

Miracle-Ear is seeking a Front Office Associate to support clinical operations and drive store performance through effective scheduling. You will manage the customer intake process, coordinate appointments, and assist with billing and inquiries while upholding privacy and data accuracy.

We offer comprehensive benefits, a Monday–Friday schedule, and opportunities for development within Amplifon Americas. Join a mission-driven team improving lives through hearing care.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years of administrative experience and 2+ years in direct customer support.
• Appointment Management: 2+ years of appointment setting and customer database management.
• Communication: comfortable handling inbound and outbound calls.
• Technical: proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: manage intake, set expectations, deliver quality experiences.
• Schedule management: coordinate, screen, and confirm appointments in person or by phone.
• Drive appointments by outbound calls to customers and prospects.
• Store Administration & Operations: monitor inventory, assist billing, handle inquiries.

Skills

Customer support

Communication

Appointment management

Windows

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Miracle-Ear is seeking a Front Office Associate to support clinical operations and drive store performance through effective scheduling. You will manage the customer intake process, coordinate appointments, and assist with billing and inquiries while upholding privacy and data accuracy.

We offer comprehensive benefits, a Monday–Friday schedule, and opportunities for development within Amplifon Americas. Join a mission-driven team improving lives through hearing care.