Front Office Associate: Patient-Focused Admin & Sales

Miracle-Ear, Inc.; San Antonio (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Life insurance

Family hearing aid benefits

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to join a team focused on delivering exceptional customer experiences. You will handle appointment support, store administration, and collaboration with Hearing Care Professionals on promotions and sales of accessories.

The role emphasizes strong communication, organization, and familiarity with Microsoft Office in a healthcare-adjacent environment. On-site schedule is Monday–Friday, with comprehensive benefits offered.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.

Skills

Administrative experience

Customer support

Appointment scheduling

Effective communication

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Windows

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate to join a team focused on delivering exceptional customer experiences. You will handle appointment support, store administration, and collaboration with Hearing Care Professionals on promotions and sales of accessories.

The role emphasizes strong communication, organization, and familiarity with Microsoft Office in a healthcare-adjacent environment. On-site schedule is Monday–Friday, with comprehensive benefits offered.