Front Desk & Patient Experience Coordinator

Amplifon; Waco (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health & Dental

Vision

401(k) with company match

Health Savings Account

Life insurance

PTO

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub access

Employee Assistance Program

Continuous training

Job summary

Miracle-Ear is seeking a Front Office Associate who will manage the customer intake, support clinical operations, and drive store performance through effective scheduling. Reporting to the Area Manager, you will be a key pillar of our clinic team and help people rediscover all the emotions of sound.

The compensation is $18.00/hour with a Monday-Friday schedule from 8:30am to 5:00pm. Benefits include health and financial coverage, PTO, holidays, wellness programs, and ongoing career training

Qualifications

• High school diploma or equivalent is required.
• 2+ years of administrative experience in a professional setting.
• 2+ years of direct customer support experience.
• 2+ years of appointment management and customer database handling.
• Strong communication skills for inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage customer intake process and set appointment expectations for a quality experience.
• Coordinate and confirm appointments in-person and by phone to optimize schedule.
• Drive customer appointments to support store performance through outbound calls.

Skills

Appointment setting

Customer support

Administrative experience

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Miracle-Ear is seeking a Front Office Associate who will manage the customer intake, support clinical operations, and drive store performance through effective scheduling. Reporting to the Area Manager, you will be a key pillar of our clinic team and help people rediscover all the emotions of sound.

The compensation is $18.00/hour with a Monday-Friday schedule from 8:30am to 5:00pm. Benefits include health and financial coverage, PTO, holidays, wellness programs, and ongoing career training