Front Office Associate: Patient Experience & Admin Pro

Miracle-Ear, Inc.; Orangeburg (SC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Health Savings Account

Life insurance

Parental leave

PTO

Paid holidays

Volunteer time off

EAP

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance. Report to Area Manager; part of a clinic team focused on delivering excellent customer experience in hearing care.

The role offers a schedule Monday–Friday 8:30am–5:00pm with compensation of $17.50/hour and a robust benefits package including health, dental, vision, 401(k) matching, PTO, holidays, EAP, and wellness resources.

Qualifications

• High school diploma or equivalent required.
• 2+ years administrative experience in a professional setting and 2+ years in direct customer support.

Responsibilities

• Manage the customer intake process and set appointment expectations.
• Coordinate, screen, and confirm appointments in-person and by phone.
• Drive customer appointments to support store performance with outbound calls.

Skills

Administrative experience

Customer support

Appointment management

Scheduling

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance. Report to Area Manager; part of a clinic team focused on delivering excellent customer experience in hearing care.

The role offers a schedule Monday–Friday 8:30am–5:00pm with compensation of $17.50/hour and a robust benefits package including health, dental, vision, 401(k) matching, PTO, holidays, EAP, and wellness resources.