Front Office Specialist – Hearing Care & Wellness

Miracle-Ear, Inc.; Florida; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

HSA

Life insurance

Paid time off

Paid holidays

Parental leave

Wellness program

EAP

Training programs

Job summary

Miracle-Ear is seeking a Front Office Associate to join our clinic team. You will manage the customer intake process, support clinical operations, and help drive store performance through schedule management.

Reporting to the Area Manager, you will help people rediscover the emotions of sound. This role offers a Monday–Friday schedule, $18.00/hour, and benefits including medical, dental, vision, 401(k) with match, PTO, holidays, and wellness programs.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years in administrative work and 2+ years in customer support.
• Appointment management: 2+ years managing appointments and databases.
• Communication: comfortable with inbound and outbound calls.
• Technical: proficient in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: manage intake, set expectations, and deliver a quality experience.
• Scheduling: coordinate, screen, and confirm appointments in person and by phone.
• Sales support: drive appointments through outbound calls to customers.
• Store administration: monitor inventory, assist billing, and handle inquiries.
• Data privacy: maintain customer database and comply with privacy regulations.
• After-care: troubleshoot and maintain hearing aid devices.
• Marketing support: engage with marketing, promotions, and accessories sales.

Skills

Communication

Appointment scheduling

Customer service

Microsoft Office

Windows

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear is seeking a Front Office Associate to join our clinic team. You will manage the customer intake process, support clinical operations, and help drive store performance through schedule management.

Reporting to the Area Manager, you will help people rediscover the emotions of sound. This role offers a Monday–Friday schedule, $18.00/hour, and benefits including medical, dental, vision, 401(k) with match, PTO, holidays, and wellness programs.