Front Desk & Client Experience Specialist (Tax Season)

H&R Block, Inc.; Livonia (MI); Presencial; USD 19 000 - 28 000; Tempo parcial

Resumo da oferta

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Michigan to warmly greet clients, manage check-in, answer calls, schedule appointments, and support daily office operations. You’ll collaborate with tax professionals to ensure a smooth client experience and maintain confidentiality of sensitive information.

In this in-person role during tax season, evenings and weekends availability is required.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage multiple priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Formação académica

High school diploma/GED or equivalent

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da oferta de emprego

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Michigan to warmly greet clients, manage check-in, answer calls, schedule appointments, and support daily office operations. You’ll collaborate with tax professionals to ensure a smooth client experience and maintain confidentiality of sensitive information.

In this in-person role during tax season, evenings and weekends availability is required.