Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Pleasant Plains Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan. In this in-person role, you will warmly greet clients, manage scheduling, and support daily office operations alongside a team of tax professionals.

You will handle check-ins, document organization, and coordinate with tax specialists to ensure a smooth client experience while maintaining confidentiality. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan. In this in-person role, you will warmly greet clients, manage scheduling, and support daily office operations alongside a team of tax professionals.

You will handle check-ins, document organization, and coordinate with tax specialists to ensure a smooth client experience while maintaining confidentiality. Evening and weekend availability during tax season is required.