Seasonal Client Experience Specialist – Tax Season

H&R Block, Inc.; Big Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan to greet clients, manage check-in, and support daily office operations.

This in-person role offers training and growth inside a tax office, requiring strong communication, multitasking, and discretion, with evenings and weekends during tax season.

Join a team of tax professionals and become a welcoming face helping clients feel confident and cared for.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Team collaboration

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan to greet clients, manage check-in, and support daily office operations.

This in-person role offers training and growth inside a tax office, requiring strong communication, multitasking, and discretion, with evenings and weekends during tax season.

Join a team of tax professionals and become a welcoming face helping clients feel confident and cared for.