Seasonal Front Desk Client Experience Specialist

H&R Block, Inc.; Saginaw (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in a in-person, tax-season role.

Required are strong interpersonal skills, the ability to multitask, and experience in client-focused environments. Evening and weekend availability during tax season is needed.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Customer service

Computer literacy

Evenings & weekends availability

Education

High School diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in a in-person, tax-season role.

Required are strong interpersonal skills, the ability to multitask, and experience in client-focused environments. Evening and weekend availability during tax season is needed.