Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Harrison Charter Township (MI); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage front-desk tasks in a Michigan office. You will greet clients, handle check-in, schedule appointments, and connect clients with the right tax professional while supporting daily office operations.

The role emphasizes confidentiality, teamwork, and a professional client experience during tax season, with in-office work and opportunities for growth into tax preparation or leadership.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Client service

Communication

Multitasking

Organizational skills

Digital tools

Office scheduling

Educación

High school diploma/GED or equivalent

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage front-desk tasks in a Michigan office. You will greet clients, handle check-in, schedule appointments, and connect clients with the right tax professional while supporting daily office operations.

The role emphasizes confidentiality, teamwork, and a professional client experience during tax season, with in-office work and opportunities for growth into tax preparation or leadership.