Front Desk & Client Services Specialist (Seasonal)

H&R Block, Inc.; Niles (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the welcome experience. You will handle check-in, scheduling, and document intake while coordinating with tax professionals to meet client needs.

This in-person position supports daily office operations, emphasizes confidentiality, and requires availability for evenings and weekends during tax season. Training and teamwork help you grow toward tax prep or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the welcome experience. You will handle check-in, scheduling, and document intake while coordinating with tax professionals to meet client needs.

This in-person position supports daily office operations, emphasizes confidentiality, and requires availability for evenings and weekends during tax season. Training and teamwork help you grow toward tax prep or office leadership.