Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Kimball Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Michigan to greet clients, manage scheduling, and support daily office operations. This in-person role works with a team of tax professionals and offers training with potential pathways into tax preparation or leadership.

You will handle client check-in, document intake, and confidential information while keeping the office organized and professional. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.

Skills

Interpersonal skills

Multitasking

Attention to detail

Communication

Customer service

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Michigan to greet clients, manage scheduling, and support daily office operations. This in-person role works with a team of tax professionals and offers training with potential pathways into tax preparation or leadership.

You will handle client check-in, document intake, and confidential information while keeping the office organized and professional. Evening and weekend availability during tax season is required.