In-Person Client Experience Specialist – Tax Season

H&R Block, Inc.; Ionia (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block in Michigan is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and support day-to-day operations alongside tax professionals.

This in-person role emphasizes strong communication, confidentiality, and the ability to multitask during busy tax seasons. Training is provided and opportunities may lead to tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and act as the office face.
• Answer phones, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals for smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Office software

Scheduling systems

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block in Michigan is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and support day-to-day operations alongside tax professionals.

This in-person role emphasizes strong communication, confidentiality, and the ability to multitask during busy tax seasons. Training is provided and opportunities may lead to tax preparation or office leadership.