Finnish Speaking Technical Support Advisor

Employers from Greece; United States; Remote; USD 45,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

More benefits

Job summary

Employers from Greece seeks a bilingual Technical Support Specialist to help Finnish-speaking customers via phone, email, and chat. You will troubleshoot issues, guide users, and document interactions in our CRM while collaborating with product and engineering teams.

Required: fluency in Finnish and English, strong problem-solving skills, and experience in technical support or customer service. We offer competitive pay, monthly bonus, fully paid training, relocation assistance, and health

Qualifications

• Fluency in Finnish and English (written and spoken).
• Prior experience in technical support or customer service is desirable.
• Strong technical and troubleshooting skills.
• Excellent attention to detail and problem-solving abilities.

Responsibilities

• Provide high-quality technical support to Finnish-speaking customers via phone, email, and chat platforms.
• Identify and troubleshoot technical issues to ensure customer satisfaction.
• Guide customers in utilizing products and services to their full potential.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to tackle complex issues as needed.
• Follow up with customers to guarantee total satisfaction with the solutions provided.

Skills

Finnish + English

Technical troubleshooting

Customer service experience

Tools

CRM systems

Remote support tools

Job description

Responsibilities

• Provide high-quality technical support to Finnish-speaking customers through phone, email, and chat platforms.
• Identify and troubleshoot technical issues effectively to ensure customer satisfaction.
• Guide customers in utilizing products and services to their full potential.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Work collaboratively with product and engineering teams to tackle complex issues as needed.
• Follow up with customers to guarantee total satisfaction with the solutions provided.
• Stay updated on product developments and industry changes to improve support services.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Prior experience in technical support or customer service is highly desirable.
• Strong technical skills and troubleshooting expertise.
• Exceptional attention to detail and problem-solving abilities.
• Strong verbal and written communication skills, emphasizing customer care.
• Experience with CRM systems and remote support tools is advantageous.
• Ability to work independently and collaboratively in a team environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...