Finnish Speaking Online Platform Support Agent

Employers from Greece; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

Two extra salaries per year

More benefits

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Online Platform Support Agent to assist Finnish-speaking users with the platform via multiple channels. The role focuses on delivering exceptional support, problem-solving, and proactive assistance.

Ideal candidates will be fluent in Finnish and English, have experience in customer service or tech support, and be able to work independently in a fast-paced environment.

Qualifications

• Fluent in Finnish and English, both spoken and written.
• Experience in customer service or technical support in online environments.
• Strong understanding of online platforms and their functions.
• Excellent problem-solving and proactive communication.
• Ability to work independently in a busy environment.

Responsabilités

• Provide top-quality support to Finnish-speaking users via email, live chat, and phone.
• Troubleshoot and resolve technical problems with user accounts and platform features.
• Guide users in navigating the platform and using its features effectively.
• Document all interactions and resolutions in the CRM system.
• Collaborate with other teams to identify common issues and suggest improvements.
• Stay updated on platform changes to provide accurate support.
• Follow up with users to ensure concerns are addressed and satisfied.

Connaissances

Finnish language

English language

Customer service

Technical support

Online platforms

Problem solving

Communication

Independence

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to announce an opening for a Finnish Speaking Online Platform Support Agent. This role is vital in ensuring that our Finnish-speaking users receive exceptional support as they interact with our online platform. If you have a passion for customer service and a talent for problem-solving, we would love to welcome you to our team!

Responsibilities

• Provide top-quality support to Finnish-speaking users through various channels, including email, live chat, and phone, resolving their inquiries and issues related to the platform.
• Efficiently troubleshoot and resolve technical problems associated with user accounts and platform functionalities.
• Guide users in effectively navigating the platform and utilizing its features to enhance their experience.
• Document all user interactions and resolutions in our CRM system to maintain service quality.
• Work collaboratively with other teams to identify common problems and recommend improvements for user experience.
• Keep abreast of platform updates and feature changes to provide accurate and relevant support.
• Follow up with users to ensure their concerns have been addressed and satisfaction achieved.

Requirements

• Fluent in Finnish and English, both spoken and written.
• Experience in customer service or technical support, especially in online environments.
• Strong understanding of online platforms and their associated functions.
• Excellent problem-solving skills with a proactive approach to customer inquiries.
• Outstanding communication and interpersonal skills, with a strong focus on customer satisfaction.
• Familiarity with CRM systems and customer support tools is a plus.
• Ability to work independently and manage time effectively in a busy environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...