Finnish Speaking Tier 1 Support Agent

Employers from Greece; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel and Airport Transfer

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish-speaking Tier 1 Support Agent to be the first point of contact for Finnish-speaking clients. You will resolve inquiries, guide customers on product features, and document interactions in our support system.

A proactive, customer-first attitude is essential. The role offers competitive salary, monthly bonuses, paid training, relocation package, and health insurance, with opportunities to stay updated on industry trends while delivering

Qualifications

• Fluency in Finnish and English required for clear communication.
• Experience in customer service or support roles preferred.
• Strong problem-solving with a customer-first mindset.

Responsibilities

• Handle inquiries from Finnish-speaking clients via phone, email, and chat.
• Troubleshoot basic technical issues and escalate when needed.
• Provide clear information about products, services and policies.
• Document all interactions accurately in the ticketing/CRM system.
• Educate customers on product features and tips to improve experience.
• Collaborate with team to improve service quality and satisfaction.
• Stay updated on company products and industry trends.

Skills

Finnish language

English language

Customer service

Tools

Support ticketing systems

CRM tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Tier 1 Support Agent. This role is perfect for individuals who are passionate about customer service and keen to support our Finnish-speaking clientele. As a Tier 1 Support Agent, you will be the first point of contact for clients, providing essential assistance and resolving inquiries effectively.

Responsibilities

• Manage incoming customer inquiries from Finnish-speaking clients via phone, email, and chat in a professional and friendly manner.
• Troubleshoot basic technical issues, offering effective solutions or escalating issues when necessary.
• Provide clear and concise information regarding our products, services, and company policies.
• Accurately document all customer interactions and resolutions within the support management system.
• Educate customers on product features and provide practical tips to enhance their experience.
• Collaborate with team members to improve service quality and drive customer satisfaction.
• Stay updated on company products, industry trends, and service updates to provide informed support.

Requirements

• Fluency in Finnish and English, with strong verbal and written communication skills.
• Prior experience in customer service or support roles is preferred.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to work efficiently in a fast-paced environment.
• Experience with support ticketing systems and CRM tools is considered a plus.
• Detail-oriented and capable of managing multiple tasks simultaneously.
• A proactive and enthusiastic attitude towards customer service and client assistance.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...