Finnish Speaking Support Center Analyst

Employers from Greece; United States; Remote; USD 39,000 - 61,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish Speaking Support Center Analyst in the United States to deliver exemplary customer support. You will engage Finnish-speaking clients and coordinate with internal teams to resolve inquiries via phone, email and chat.

The role emphasizes troubleshooting, documenting interactions, and offering training on product features while collaborating to improve support processes.

Qualifications

• Fluency in Finnish and English with strong written and verbal communication.
• Experience in customer or technical support is preferred.
• Ability to troubleshoot and resolve inquiries effectively.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Act as the main contact for Finnish-speaking clients via phone, email, and chat.
• Troubleshoot and resolve technical issues and product inquiries.
• Document and log all customer interactions in the support system.
• Provide product feature guidance and training to clients.
• Collaborate with other departments to escalate complex issues.
• Monitor ticket status and proactively follow up for timely resolutions.

Skills

Finnish language

English language

Customer support experience

Strong communication

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Support Center Analyst. In this pivotal role, you will be responsible for providing outstanding support to our clients and users, ensuring their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will engage with Finnish-speaking customers and collaborate with internal teams to deliver a seamless service experience.

Responsibilities

• Act as the main point of contact for Finnish-speaking clients, addressing inquiries via phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues and product-related inquiries to ensure high customer satisfaction.
• Accurately document and log all customer interactions and resolutions in the support ticketing system.
• Assist clients in understanding product features and provide necessary training or guidance.
• Work closely with other departments to elevate complex issues and enhance overall support processes.
• Monitor ticket statuses and proactively follow up with customers to ensure timely resolutions.

Requirements

• Fluency in Finnish and English, with strong written and verbal communication skills.
• Prior experience in a customer support or technical support role is preferred.
• Excellent troubleshooting skills and the ability to provide effective solutions to clients.
• Able to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with support ticketing systems and CRM software is a plus.
• Strong commitment to customer service excellence and the ability to work well within a team.
• A proactive attitude towards learning new technologies and adapting to processes.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...