Finnish Speaking Frontline Support Representative

Employers from Greece; United States; Remote; USD 39,000 - 56,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR invites applications for a Finnish Speaking Frontline Support Representative. The role focuses on delivering exceptional customer service to Finnish-speaking clients, handling inquiries via phone, email, and live chat, and maintaining accurate CRM records.

The position emphasizes strong communication, problem-solving, and the ability to work in a fast-paced environment while contributing to service improvements and best practices across the team.

Qualifications

• Fluency in Finnish and English (written and spoken).
• Experience in customer service or support roles is desirable.
• Strong communication and interpersonal skills.
• Proven problem-solving abilities with a customer-focused mindset.

Responsibilities

• Deliver frontline support to Finnish-speaking clients via phone, email, and live chat.
• Assist customers with product, service, and account inquiries.
• Troubleshoot and resolve complaints to achieve high satisfaction.
• Document all interactions in the CRM for follow-up and reporting.
• Collaborate with team to maintain high service standards and improve experiences.
• Identify opportunities for service improvement and share best practices.

Skills

Finnish language

English language

Customer service

Communication

CRM software

Multitasking

Problem solving

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is excited to present an opening for a Finnish Speaking Frontline Support Representative. This position is perfect for individuals passionate about providing exemplary customer service to Finnish-speaking clients. Join our dedicated team and play a crucial role in ensuring outstanding client experiences.

Responsibilities

• Deliver exceptional frontline support to Finnish-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and account inquiries.
• Troubleshoot and resolve customer complaints efficiently, aiming for high satisfaction levels.
• Accurately document all customer interactions in the CRM system for effective follow-up and reporting.
• Collaborate with team members to maintain high service standards and improve customer experiences.
• Identify opportunities for service improvement and contribute to best practices implementation.
• Stay informed about company products and services to provide accurate information to clients.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer service or a relevant support role is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Able to thrive in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with CRM software and basic computer skills.
• Positive attitude and a commitment to delivering outstanding customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...