Finnish Speaking Email Support Specialist

Employers from Greece; United States; Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Email Support Specialist to provide exceptional customer service through precise written communication and timely email responses to Finnish-speaking clients.

In this remote role you will handle orders, accounts, and general inquiries, troubleshoot issues, document interactions in the CRM, collaborate with the team to maintain service quality, and contribute to improving support processes with feedback to management.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Experience in email support or a customer service role is highly preferred.
• Exceptional written communication skills with a focus on professionalism and clarity.
• Strong problem-solving abilities capable of effectively managing customer inquiries.
• Ability to work independently and efficiently manage time in a remote setting.
• Familiarity with CRM software and email management tools is advantageous.
• Committed to providing outstanding customer service and building strong relationships with clients.

Responsibilities

• Respond to customer emails in Finnish, delivering accurate information about products and services.
• Assist clients with issues related to orders, accounts, and general support inquiries.
• Troubleshoot customer problems and provide effective solutions or elevate to the relevant teams as necessary.
• Document all interactions with customers in the CRM system for accurate tracking and follow-up.
• Collaborate with team members to maintain a high level of service quality.
• Identify recurring customer issues and communicate feedback to management to enhance support processes.
• Stay updated on product knowledge and company policies to provide reliable assistance.

Skills

Finnish language

English language

Written communication

Customer service

Remote work

CRM software

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for a Finnish Speaking Email Support Specialist. This role is tailored for individuals who are dedicated to providing exceptional customer service and have excellent written communication skills. In this position, you will assist Finnish-speaking clients by responding to their inquiries via email and ensuring their needs are met efficiently.

Responsibilities

• Respond to customer emails in Finnish, delivering accurate information about products and services.
• Assist clients with issues related to orders, accounts, and general support inquiries.
• Troubleshoot customer problems and provide effective solutions or elevate to the relevant teams as necessary.
• Document all interactions with customers in the CRM system for accurate tracking and follow-up.
• Collaborate with team members to maintain a high level of service quality.
• Identify recurring customer issues and communicate feedback to management to enhance support processes.
• Stay updated on product knowledge and company policies to provide reliable assistance.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in email support or a customer service role is highly preferred.
• Exceptional written communication skills with a focus on professionalism and clarity.
• Strong problem-solving abilities capable of effectively managing customer inquiries.
• Ability to work independently and efficiently manage time in a remote setting.
• Familiarity with CRM software and email management tools is advantageous.
• Committed to providing outstanding customer service and building strong relationships with clients.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...