Finnish Speaking Customer Success Specialist

Employers from Greece; United States; Remote; USD 60,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Customer Success Specialist to help Finnish-speaking clients achieve their goals. You will handle inquiries via phone, email, and chat, build strong relationships, and maximize product value.

The role emphasizes customer satisfaction, problem-solving, and collaboration with internal teams. Competitive salary and relocation perks are offered to support success.

Qualifications

• Fluency in Finnish and English, both written and verbal.
• Relevant experience in customer service or customer success roles is strongly preferred.
• Excellent communication skills and a commitment to customer satisfaction.

Responsibilities

• Serve as the primary contact for Finnish-speaking customers, providing support through phone, email, and chat.
• Respond to inquiries in a timely and accurate manner with guidance on products and services.
• Build strong client relationships to understand needs and maximize solutions.
• Resolve customer issues to ensure a positive experience and loyalty.
• Document interactions in the CRM system to support improvements and follow-ups.
• Collaborate with internal teams to identify upsell opportunities and enhance engagement.
• Stay informed on new products and industry trends to provide the best support.

Skills

Finnish language

English language

Customer service

Tools

CRM software

Office tools

Job description

Patrique Mercier Recruitment FR is thrilled to announce a new opening for a Finnish Speaking Customer Success Specialist. This role is perfect for individuals who are passionate about customer service and dedicated to ensuring that our Finnish-speaking clients achieve their desired outcomes!

Responsibilities

• Serve as the primary contact for Finnish-speaking customers, providing exceptional support through phone, email, and chat.
• Respond to customer inquiries in a timely and accurate manner, offering expert guidance on our products and services.
• Establish strong relationships with clients to understand their needs and help them maximize the benefits of our solutions.
• Effectively resolve customer complaints, ensuring a positive experience and fostering customer loyalty.
• Document interactions and feedback in the CRM system to support ongoing improvements and follow-ups.
• Work collaboratively with internal teams to identify upselling opportunities and enhance overall customer engagement.
• Stay informed on new products and industry trends to provide the best support possible.

Requirements

• Fluency in Finnish and English, both written and verbal.
• Relevant experience in customer service or customer success roles is strongly preferred.
• Excellent communication skills and a commitment to customer satisfaction.
• Strong problem-solving capabilities and a proactive approach to customer issues.
• Highly organized with great attention to detail.
• Familiarity with CRM software and standard office tools.
• A positive attitude and a genuine passion for helping customers succeed.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...