Finnish Speaking Remote Support Specialist

Employers from Greece; United States; Remote; USD 47,000 - 67,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Unknown company is seeking a Finnish-speaking Remote Support Specialist to deliver excellent customer and technical support to Finnish-speaking clients from a remote location in the United States. You will handle inquiries via phone, email, and chat and collaborate with technical teams to resolve complex issues.

The role emphasizes problem-solving, strong communication, and a proactive approach to ensuring customer satisfaction while staying updated on product changes and industry trends.

Qualifications

• Fluency in Finnish and English, written and spoken.
• Experience in customer service or technical support preferred.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service orientation and interpersonal skills.
• Familiarity with remote support tools and CRM is a plus.
• Ability to work independently in a remote environment.

Responsibilities

• Provide high-quality Finnish-speaking support via phone, email, and chat.
• Diagnose and resolve a range of software/hardware issues.
• Guide customers through troubleshooting steps with clear solutions.
• Document interactions accurately in the support system.
• Collaborate with technical teams to resolve complex issues.
• Follow up with clients to ensure issue resolution and satisfaction.
• Stay informed about product updates and industry trends.

Skills

Finnish

English

Customer service

Technical support

CRM systems

Remote tools

Tools

CRM systems

Job description

Finnish Speaking Remote Support Specialist. This role is ideal for individuals who are passionate about delivering exceptional customer service and technical support to Finnish-speaking clients. As a remote support specialist, you will be instrumental in ensuring a smooth customer experience by addressing inquiries and technical challenges efficiently.

Responsibilities

• Provide high-quality support to Finnish-speaking customers through remote communication channels such as phone, email, and chat.
• Diagnose and resolve a range of technical issues related to software and hardware products.
• Guide customers through troubleshooting steps and provide clear and effective solutions.
• Document all support interactions accurately in the support management system, maintaining comprehensive records.
• Collaborate with technical teams to elevate and effectively resolve complex issues.
• Follow up with clients to ensure their issues are fully resolved and to assess satisfaction with the support provided.
• Stay informed about product updates and industry trends to provide knowledgeable and effective support.

Requirements

• Fluency in Finnish and English, with strong communication skills both verbally and in writing.
• Previous experience in customer service or technical support is preferred.
• Strong problem-solving skills and the ability to troubleshoot effectively.
• Exceptional customer service orientation and interpersonal abilities.
• Familiarity with remote support tools and experience with CRM systems is a plus.
• Ability to work independently while managing multiple tasks in a remote environment.
• A keen interest in technology and a desire for continuous professional development in the tech industry.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...