Finnish Speaking End User Support Specialist

Employers from Greece; United States; A distancia; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Descripción de la vacante

Patrique Mercier Recruitment FR is seeking a Finnish Speaking End User Support Specialist to provide top-tier technical assistance to Finnish-speaking clients. You will troubleshoot hardware, software, and network problems while delivering outstanding service via phone, email, and chat.

The role emphasizes proactive issue resolution, thorough ticketing records, and collaboration with technical teams. The position offers competitive compensation, monthly bonus opportunities, fully paid training,

Formación

• Fluent in Finnish and English with strong communication skills.
• Experience in end-user support or customer service preferred.
• Strong analytical and troubleshooting abilities.
• Exceptional customer service mindset and proactive attitude.

Responsabilidades

• Deliver Finnish-speaking end-user support via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Educate users on applications and systems for efficient usage.
• Maintain thorough records in the ticketing system.
• Escalate complex issues and suggest process improvements.
• Follow up to ensure customer satisfaction and closure of issues.

Conocimientos

Finnish fluency

English fluency

End user support

Troubleshooting

Customer service

Ticketing systems

Remote support tools

Independent worker

Herramientas

Zendesk

Remote Desktop

Descripción del empleo

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a Finnish Speaking End User Support Specialist. This role is ideal for proactive individuals who are committed to providing top-tier support in a technology-driven environment. As a Finnish Speaking End User Support Specialist, you will serve Finnish-speaking clients by troubleshooting their technical issues and ensuring a high-quality user experience.

Responsibilities

• Deliver outstanding support to end users in Finnish through various communication channels, including phone, email, and chat.
• Identify, diagnose, and resolve technical problems related to hardware, software, and network functionalities.
• Educate users on efficiently utilizing various applications and systems.
• Keep thorough records of support interactions and resolutions in the ticketing system.
• Work closely with technical teams to **escalate** complex issues and contribute suggestions for enhancing support processes.
• Follow up with users to ensure that their issues have been resolved satisfactorily and they are pleased with the support received.
• Stay informed about new technologies and updates to improve service delivery.

Requirements

• Fluency in Finnish and English is required, with excellent verbal and written communication skills.
• Experience in an end user support role or customer service position is preferred.
• Strong analytical and troubleshooting abilities to address technical challenges effectively.
• Exceptional customer service skills and a genuine desire to assist users.
• Familiarity with support ticketing systems and remote support tools is advantageous.
• Capable of prioritizing tasks and working independently in a fast-paced environment.
• A keen interest in technology and a commitment to ongoing professional development.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...