Finnish Speaking Mobile Support Specialist

Employers from Greece; United States; Remote; USD 45,000 - 67,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Airport transfer and hotel)

Health insurance

Private health insurance

2 extra salaries per year

And much more...

Job summary

Patrique Mercier Recruitment By Nellie is excited to offer a Finnish-speaking Mobile Support Specialist role. You will assist Finnish-speaking clients with mobile device inquiries and technical issues, delivering a positive customer experience.

Responsibilities include support via phone, email, and chat; troubleshooting mobile apps, connectivity, and device settings; documenting interactions in the CRM; coordinating with technical teams; and staying updated on mobile tech trends.

Qualifications

• Fluency in Finnish and English with strong verbal and written communication skills.

Responsibilities

• Provide expert support to Finnish-speaking customers via phone, email, and chat with various mobile device-related inquiries.
• Troubleshoot and resolve a wide range of technical problems related to mobile applications, connectivity, and device settings.
• Assist customers in optimizing their use of mobile devices and provide personalized solutions based on their specific needs.
• Document all support interactions and solutions accurately in the customer relationship management (CRM) system.
• Coordinate with technical teams to elevate complex issues and contribute to enhancing support processes.
• Follow up with customers to ensure their concerns are fully resolved and confirm satisfaction with the support provided.
• Stay up-to-date with the latest trends in mobile technology to offer informed and effective support.

Skills

Finnish language

English language

Customer service

Troubleshooting

Tools

CRM systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Finnish Speaking Mobile Support Specialist. This role is suited for individuals who share a passion for mobile technology and excel in providing exceptional customer service. As a Mobile Support Specialist, you will assist Finnish-speaking clients with their mobile device inquiries and technical issues, ensuring a positive and effective customer experience.

Responsibilities

• Provide expert support to Finnish-speaking customers via phone, email, and chat with various mobile device-related inquiries.
• Troubleshoot and resolve a wide range of technical problems related to mobile applications, connectivity, and device settings.
• Assist customers in optimizing their use of mobile devices and provide personalized solutions based on their specific needs.
• Document all support interactions and solutions accurately in the customer relationship management (CRM) system.
• Coordinate with technical teams to elevate complex issues and contribute to enhancing support processes.
• Follow up with customers to ensure their concerns are fully resolved and confirm satisfaction with the support provided.
• Stay up-to-date with the latest trends in mobile technology to offer informed and effective support.

Requirements

• Fluency in Finnish and English, with strong verbal and written communication skills.
• Previous experience in mobile support or technical support is preferred.
• Excellent diagnostic and troubleshooting skills, particularly concerning mobile devices.
• Outstanding customer service skills and the ability to communicate effectively with a diverse clientele.
• Familiarity with mobile applications and support tools is a plus.
• Ability to work independently and efficiently in a remote working environment.
• A strong interest in technology and a commitment to ongoing professional development in the mobile industry.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...