Finnish Speaking Travel Support Specialist

Employers from Greece; United States; Remote; USD 47,000 - 62,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Travel Support Specialist to assist Finnish-speaking clients with travel arrangements and inquiries. You will handle bookings, modifications, and inquiries across phone, email, and live chat, ensuring accurate information and high-quality service.

The role emphasizes strong communication, attention to detail, and experience in customer service or travel.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service or travel industry is advantageous.
• Excellent communication skills and a strong customer-focused approach.
• Attention to detail and exceptional organizational abilities.
• Ability to multitask effectively in a fast-paced environment.
• Knowledge of travel booking systems and CRM tools is a plus.
• A genuine enthusiasm for travel and a desire to assist clients in achieving their travel dreams.

Responsibilities

• Provide support to Finnish-speaking clients with travel-related inquiries and bookings through various channels, including phone, email, and live chat.
• Help clients modify their travel plans, including changes to flights, accommodations, and itineraries.
• Coordinate with travel partners, such as airlines and hotels, to resolve client issues efficiently.
• Deliver accurate and timely information about travel policies, destinations, and service options.
• Maintain organized records of client interactions in the CRM system for continuous service improvement.
• Exhibit a high level of professionalism and dedication to customer satisfaction in all interactions.
• Stay informed about current trends in the travel industry to provide knowledgeable assistance to clients.

Skills

Finnish language

English language

Customer service

Travel industry experience

Communication skills

Attention to detail

Multitasking

Organizational skills

Tools

CRM tools

Travel booking systems

Job description

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Travel Support Specialist. This role is specifically designed for individuals who have a passion for travel and a strong dedication to providing exceptional customer service. As a Travel Support Specialist, you will assist Finnish-speaking clients in managing their travel arrangements and inquiries.

Responsibilities

• Provide support to Finnish-speaking clients with travel-related inquiries and bookings through various channels, including phone, email, and live chat.
• Help clients modify their travel plans, including changes to flights, accommodations, and itineraries.
• Coordinate with travel partners, such as airlines and hotels, to resolve client issues efficiently.
• Deliver accurate and timely information about travel policies, destinations, and service options.
• Maintain organized records of client interactions in the CRM system for continuous service improvement.
• Exhibit a high level of professionalism and dedication to customer satisfaction in all interactions.
• Stay informed about current trends in the travel industry to provide knowledgeable assistance to clients.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service or the travel industry is highly advantageous.
• Excellent communication skills and a strong customer-focused approach.
• Attention to detail and exceptional organizational abilities.
• Ability to multitask effectively in a fast-paced environment.
• Knowledge of travel booking systems and CRM tools is a plus.
• A genuine enthusiasm for travel and a desire to assist clients in achieving their travel dreams.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...