Evening Resident Services Concierge

FirstService Residential; Tampa (FL); On-site; USD 28,000 - 33,000; Full time

Job summary

FirstService Residential is seeking a detailed and outgoing hospitality professional to serve residents with information, services, and personalized assistance. This role requires strong interpersonal and organizational skills, with a focus on delivering excellent resident experiences.

Responsibilities include coordinating services, managing communications, and arranging experiences from dining to travel. A background in hospitality and effective communication are essential, with possible

Qualifications

• Hospitality experience preferred.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Identifies and clarifies residents’ needs; provides services and directions.
• Manages and screens messages.
• Helps residents establish accounts and schedule vendor access.
• Arranges dining, tours, travel, entertainment, accommodations, and events.
• Plans social events and improves services based on resident feedback.
• Maintains privacy and confidentiality of residents.

Skills

Customer service

Verbal communication

Written communication

Multilingual

Education

High school diploma

Hospitality/business coursework

Tools

Microsoft Word

Microsoft Excel

Email systems

Job description

FirstService Residential is seeking a detailed and outgoing hospitality professional to serve residents with information, services, and personalized assistance. This role requires strong interpersonal and organizational skills, with a focus on delivering excellent resident experiences.

Responsibilities include coordinating services, managing communications, and arranging experiences from dining to travel. A background in hospitality and effective communication are essential, with possible