Overnight Concierge: Personal Resident Services

FirstService Residential; Clearwater (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

FirstService Residential in Florida is seeking a customer-focused professional to serve residents with information, services, and personal assistance. The role requires hospitality experience, strong communication, and the ability to coordinate resources and schedules for residents and approved vendors.

Responsibilities include handling inquiries, planning itineraries, arranging events, and maintaining privacy and safety standards.

Qualifications

• High school diploma or equivalency preferred.
• College-level courses in Business or Hospitality strongly desirable.
• Five+ years' experience in the hospitality industry.
• Effective written and verbal communication skills.
• Word, Excel, and e-mail proficiency.
• Multiple language fluency is desirable.

Responsibilities

• Identify and clarify residents' needs; answer questions; provide directions and inventories of services.
• Manage and screen messages.
• Help residents establish accounts and schedule access for authorized vendors to provide services within units.
• Plan and coordinate services: dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, and secretarial services.
• Anticipate services by assessing mood and style, identifying options, and developing itineraries.
• Organize social events and event planning; arrange services.
• Improve services by collecting and evaluating resident feedback.
• Maintain guest privacy and protect organizational reputation.
• Update knowledge through education and networking.

Skills

Communication skills

Customer service

Interpersonal skills

Multilingual

Education

High school diploma or equivalency

College-level courses in Business or Hospitality

Tools

Word

Excel

Email

Job description

FirstService Residential in Florida is seeking a customer-focused professional to serve residents with information, services, and personal assistance. The role requires hospitality experience, strong communication, and the ability to coordinate resources and schedules for residents and approved vendors.

Responsibilities include handling inquiries, planning itineraries, arranging events, and maintaining privacy and safety standards.