Five-Star Resident Concierge

FirstService Residential; Santa Ana (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Paid holidays

Job summary

FirstService Residential seeks a Front Desk/Resident Relations Specialist to provide exceptional on-site service to residents and guests. You will support the GM and supervisor, coordinate concierge tasks, and maintain a welcoming, professional environment in the community.

The role emphasizes responsive communication, attention to privacy, and teamwork with a focus on delivering Five-Star service at all times. On-site, full-time hours apply along with comprehensive benefits.

Qualifications

• Proficient in English (written and verbal).
• Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian).
• Strong general math skills.

Responsibilities

• Identifies and clarifies residents' expressed and unexpressed needs, answers questions and gives direction and instructions professionally.
• Answers the telephone within two rings with proper salutations and etiquette.
• Maintains a log of residents and handles package distribution and log entries as required.
• Monitors access points and reports suspicious activity to ensure resident safety.
• Assists with move-in orientation and ensures visitors are registered and approved.

Skills

Proficient in English

Second language helpful

Strong math skills

Education

High school diploma or equivalency

College level courses in business or hospitality preferred

Job description

FirstService Residential seeks a Front Desk/Resident Relations Specialist to provide exceptional on-site service to residents and guests. You will support the GM and supervisor, coordinate concierge tasks, and maintain a welcoming, professional environment in the community.

The role emphasizes responsive communication, attention to privacy, and teamwork with a focus on delivering Five-Star service at all times. On-site, full-time hours apply along with comprehensive benefits.