Weekend Front Desk Concierge | Resident Services Pro

FirstService Residential; Minneapolis (MN); On-site; USD 22,042,000 - 24,797,000; Part time

Job summary

FirstService Residential is seeking a Desk Attendant to provide exceptional service at the front desk for residents, guests, and vendors. You will respond to inquiries, organize meetings, and assist with events while following security and operational standards.

The role requires a high school diploma with experience in customer service; strong interpersonal and communication skills are essential to delivering a positive resident experience.

Qualifications

• High School diploma
• Associate or bachelor’s degree preferred
• Background in service industry or customer service
• Excel, Outlook, Word experience
• Knowledge of customer service principles
• Customer service oriented with a positive demeanor
• Ability to multi-task and stay organized
• Excellent verbal and written communication

Responsibilities

• Maintain an active front desk presence and provide superior service
• Respond promptly to resident inquiries and resolve issues
• Schedule, coordinate and attend meetings and events
• Adhere to company standards and security policies
• Handle data entry in office portals and assist residents, guests, vendors

Skills

Customer service

Outgoing personality

Team player

Independent work

Interpersonal skills

Verbal communication

Written communication

Multitasking

Attention to detail

Problem solving

Education

High School diploma

Associate or bachelor’s degree (Preferred)

Tools

Excel

Outlook

Word

Job description

FirstService Residential is seeking a Desk Attendant to provide exceptional service at the front desk for residents, guests, and vendors. You will respond to inquiries, organize meetings, and assist with events while following security and operational standards.

The role requires a high school diploma with experience in customer service; strong interpersonal and communication skills are essential to delivering a positive resident experience.