Overnight Concierge: Elite Resident Services

FirstService Residential; Florida; On-site; USD 25,000 - 28,000; Full time

Job summary

FirstService Residential seeks a resident services associate to provide information and personal services to residents. The role requires self-motivation, outgoing personality, attention to detail, and excellent interpersonal and organizational skills, including email communication and resource coordination.

Responsibilities include handling resident inquiries, managing messages, coordinating vendor access, planning events, and maintaining privacy.

Qualifications

• High school diploma or equivalent required or preferred.
• College coursework in Business or Hospitality desirable.
• 5+ years in the Hospitality Industry.
• Excellent written and verbal communication skills.
• Proficient with Word, Excel and email tools.
• Multilingual abilities are a plus.
• Strong customer service and interpersonal skills required.

Responsibilities

• Identifies and clarifies residents' needs and desires; answers questions; directs and inventories services.
• Manages and screens messages and helps residents set up accounts and access for vendors.
• Plans arrangements for dining, tours, travel, events and personal services; coordinates schedules.
• Organizes social events and improves services by collecting resident feedback.
• Maintains privacy and upholds confidentiality; adheres to safety procedures.

Skills

Effective written communication

Effective verbal communication

Strong customer service

Interpersonal skills

Multilingual

MS Office (Word/Excel)

Education

High school diploma or equivalency

College level courses in Business or Hospitality

Tools

Microsoft Word

Microsoft Excel

Email tools

Job description

FirstService Residential seeks a resident services associate to provide information and personal services to residents. The role requires self-motivation, outgoing personality, attention to detail, and excellent interpersonal and organizational skills, including email communication and resource coordination.

Responsibilities include handling resident inquiries, managing messages, coordinating vendor access, planning events, and maintaining privacy.