Weekend Evening Concierge - Resident Services

FirstService Residential; Tampa (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision

Paid holidays

401k with company match

Job summary

FirstService Residential in Tampa, FL seeks a customer-focused Resident Services Associate to provide information and personal services to residents. You will coordinate dining, tours, events, and vendor access, while maintaining privacy and high service standards.

The role requires excellent communication, organization, and multitasking abilities; a high school diploma and hospitality experience are preferred. This is a full-time on-site role with comprehensive benefits.

Qualifications

• Five or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Word, Excel spreadsheets, and e-mail proficiency.
• Multilingual abilities are desirable.
• High school diploma or equivalent preferred.

Responsibilities

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Plans and coordinates dining, tours, travel, entertainment, accommodation, rentals and other services.
• Organizes social events and event planning; arranges services.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Education

High school diploma or equivalent

College level courses in Business or Hospitality desirable

Tools

Word

Excel

Email

Job description

FirstService Residential in Tampa, FL seeks a customer-focused Resident Services Associate to provide information and personal services to residents. You will coordinate dining, tours, events, and vendor access, while maintaining privacy and high service standards.

The role requires excellent communication, organization, and multitasking abilities; a high school diploma and hospitality experience are preferred. This is a full-time on-site role with comprehensive benefits.