EV Sales Advisor IV — High-Energy, Customer-Focused

Rivian; San Francisco (CA); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Life insurance

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian in San Francisco is seeking a Sales Advisor IV to build relationships with prospective customers, manage the full lifecycle from lead to close, and deliver a personalized purchase experience. The role requires a customer-first mindset, passion for the Rivian brand, and the ability to thrive in dynamic environments.

Schedule: Mon-Sun 9:00am-6:00pm; 40 hours/week, 5 days with weekend availability. This on-site position offers comprehensive benefits and potential for growth within Rivian's

Qualifications

• Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields.
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
• Experience succeeding in a fast-paced startup with iteration and change.
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support nights, weekends and/or holidays.
• Ability and willingness to travel for events and market launches.
• Working knowledge of Microsoft Programs or Google Workspace; learn new tools quickly.
• Comfortable operating large vehicles and conducting demo drives with customers.
• Ability to work both in a team and independently.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets and KPIs.
• Ensure an exceptional in-location customer experience aligned with Rivian values.
• Qualify customers and identify needs to drive conversion and satisfaction.
• Maintain in-depth knowledge of products, services, and community stories to guide decisions.
• Build and manage a healthy sales pipeline with high-touch service.
• Support customers through order confirmation and multiple sales stages to drive funnel conversion.
• Host and support retail activations and events to generate demand.
• Solicit customer feedback for continuous improvement.
• Stay up to date on EV market trends and competitive landscape.
• Share best practices with teammates and contribute to a learning culture.
• Perform keyholder duties: opening/closing, checklists, huddles, daily recaps.
• Provide direction and feedback to teammates; resolve escalations promptly.
• Communicate business trends to leadership with recommendations.
• Monitor customer sentiment and coach for exceptional performance.
• Take on additional projects as requested by sales leadership.

Skills

Sales experience

Customer engagement

Communication skills

Flexible schedule

Team collaboration

English fluency

Education

High School Diploma or GED

Tools

Salesforce CRM

Microsoft Office / Google Workspace

Job description

Rivian in San Francisco is seeking a Sales Advisor IV to build relationships with prospective customers, manage the full lifecycle from lead to close, and deliver a personalized purchase experience. The role requires a customer-first mindset, passion for the Rivian brand, and the ability to thrive in dynamic environments.

Schedule: Mon-Sun 9:00am-6:00pm; 40 hours/week, 5 days with weekend availability. This on-site position offers comprehensive benefits and potential for growth within Rivian's