EV Sales Advisor IV: High-Touch Customer Experience

Rivian; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Uncapped commission

Benefits package including health, 401

Employee Stock Purchase Program

401(k) plan

Job summary

Rivian is seeking a Sales Advisor IV in California to manage the full customer lifecycle from lead to close, delivering a personalized purchase experience across channels including in-person, demo drives, phone, text and email.

The role emphasizes a customer-first approach, adaptability, and a results-driven mindset to drive brand loyalty, satisfaction, and conversion. On-site retail operations and events support are included.

Qualifications

• Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus).
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes.
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
• Ability and willingness to travel as needed to support events, new market launches, etc.
• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) or Google Workspace with the ability to learn new tools quickly.
• Comfortable operating large, high performance vehicles and conducting demo drives with customers.
• Ability to work effectively both in a team and independently.
• Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
• Ability to obtain and maintain local sales licenses if applicable in your state/province.

Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS.
• Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
• Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.
• Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.
• Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
• Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
• Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.
• Support and motivate fellow team members by providing clear direction and feedback.
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
• Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
• Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.
• Take on additional projects, duties and assignments as required and/or by request from sales leadership.

Skills

CRM (Salesforce)

Communication

Customer focus

Flexible schedule

Travel willingness

Team/independent work

Education

High School Diploma

Tools

Sales CRM

Job description

Rivian is seeking a Sales Advisor IV in California to manage the full customer lifecycle from lead to close, delivering a personalized purchase experience across channels including in-person, demo drives, phone, text and email.

The role emphasizes a customer-first approach, adaptability, and a results-driven mindset to drive brand loyalty, satisfaction, and conversion. On-site retail operations and events support are included.