EV Field Sales Advisor – Customer Experience

Rivian; San Jose (CA); On-site; USD 43,500 - 54,400; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Comprehensive health benefits

Job summary

Rivian in the Bay Area is seeking a Sales Advisor IV to build relationships with prospective customers, manage the full sales cycle from lead to close, and provide a personalized purchase experience across in-person, demo drives, phone, text, and email.

The role requires a customer-first approach and thrives in a fast-moving startup, with opportunities to influence customer satisfaction, brand loyalty, and conversion through high-touch service and Rivian events.

Qualifications

• Experience in a high-velocity sales cycle with prospecting to closing.
• Strong communication and collaboration skills.
• Flexible schedule to support nights, weekends or holidays.
• Willingness to travel for events and launches.
• Proven ability to learn and adapt in a startup environment.

Responsibilities

• Achieve or exceed monthly and quarterly sales targets and KPIs.
• Maintain best-in-class customer experience at Rivian locations.
• Qualify customers and tailor experiences to drive conversion.
• Maintain deep product knowledge and communicate Rivian value.
• Grow a healthy sales pipeline with high-touch service.
• Support orders through confirmation and follow-up stages.

Skills

Sales experience

CRM experience

Communication skills

Customer-focused

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Rivian in the Bay Area is seeking a Sales Advisor IV to build relationships with prospective customers, manage the full sales cycle from lead to close, and provide a personalized purchase experience across in-person, demo drives, phone, text, and email.

The role requires a customer-first approach and thrives in a fast-moving startup, with opportunities to influence customer satisfaction, brand loyalty, and conversion through high-touch service and Rivian events.