Senior EV Sales Advisor | High-Velocity, Commission

Rivian; Milpitas (CA); On-site; USD 43,500 - 54,400; Full time

Job summary

Rivian is seeking a Sales Advisor IV to join our field sales team in the Bay Area. You will manage the full customer relationship from lead to close, delivering a personalized purchase experience across in-person, demo drives, phone, text, and email interactions.

We value a customer-first mindset, resilience in ambiguous environments, and a passion for our brand. This role requires a self-motivated, results-driven approach and a commitment to delivering memorable experiences that drive loyalty

Qualifications

• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
• Experience succeeding in a face-paced, dynamic start-up environment with continuous iteration and changes.
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
• Ability and willingness to travel as needed to support events, new market launches, etc.

Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets and other KPIs such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS.
• Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian's core values and culture.
• Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.
• Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.
• Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.

Skills

Sales experience

CRM (Salesforce)

Communication skills

Customer service

Education

High School Diploma

Tools

Salesforce

Job description

Rivian is seeking a Sales Advisor IV to join our field sales team in the Bay Area. You will manage the full customer relationship from lead to close, delivering a personalized purchase experience across in-person, demo drives, phone, text, and email interactions.

We value a customer-first mindset, resilience in ambiguous environments, and a passion for our brand. This role requires a self-motivated, results-driven approach and a commitment to delivering memorable experiences that drive loyalty