Enterprise CS Executive — Remote, Equity & Impact

CivilGrid; Clifton (TX); Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits (medical,Dental

Remote-friendly environment

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own and grow our largest enterprise accounts including utilities, state DOTs, and national engineering firms. You will act as the executive partner across multi-region teams, guiding adoption, health, renewal, and expansion.

In this role, you will build strategic account plans, run executive reviews, and drive cross-functional collaboration to shape product roadmap while ensuring measurable ROI for customers.

Qualifications

• 6+ years in customer success, account management or consulting roles with enterprise accounts.
• Domain experience in construction technology, civil engineering, utilities, AEC, or related field.
• Track record of renewals and expansions with executives; ability to have technical conversations with GIS leads.
• Strong commercial instincts and ability to quantify ROI; comfortable with a business case.
• Willingness to travel 30–50% for on-site executive meetings and fieldwork.

Responsibilities

• Build and maintain strategic account plans mapping stakeholders, priorities and whitespace across regions.
• Maintain relationships with executive sponsors (VPs/Directors) and day-to-day champions.
• Lead executive business reviews tying CivilGrid usage to outcomes.
• Drive expansion with Account Executives by identifying new teams and use cases.
• Spot risk early and coordinate escalations across Product, Engineering and Operations.
• Bring voice-of-customer input to Product and help shape the roadmap for enterprise needs.
• Develop case studies and references with flagship customers.
• Help build CivilGrid’s enterprise CS playbook including account planning and health scoring.

Skills

Enterprise account management

Executive communication

Strategic planning

ROI / business case

Technical aptitude

Travel readiness

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own and grow our largest enterprise accounts including utilities, state DOTs, and national engineering firms. You will act as the executive partner across multi-region teams, guiding adoption, health, renewal, and expansion.

In this role, you will build strategic account plans, run executive reviews, and drive cross-functional collaboration to shape product roadmap while ensuring measurable ROI for customers.